Privacy Policy
BUSHPIG respects your privacy. This policy explains what personal information we collect, how we use and protect it, and the choices you have.
1. Who We Are
a.“BUSHPIG”, “we” or “us” means BUSHPIG PTY LTD ACN 682 427 827 T/A BUSHPIG Expeditions.
b.This policy covers personal information we collect through our experiences, our website, and our communications with you.
c.We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles and, for health information, the Health Records and Information Privacy Act 2002 (NSW).
2. The Information We Collect
a.Contact details, such as your name, email address, phone number and postal address. If a booking is made for a business, we may also collect its name and your role.
b.Booking and payment details, such as what you have booked and your payment status. Payments are processed by Stripe, and we do not store your full card number.
c.Registration details, such as your date of birth, emergency contact, dietary requirements, allergies, swimming ability, and your signed Registration & Waiver.
d.Health information, such as medical conditions, injuries and medications you tell us about so that we can run an experience safely.
e.Photos, video and audio of you at an experience, if you have opted in.
f.Your messages and enquiries, feedback, and waitlist or newsletter sign-ups.
g.Technical information about your visit to our website, such as your IP address, device and browser (see clause 10).
h.If you give us details about another person, such as an emergency contact, please make sure they know and are happy for you to do so.
3. How We Collect It
a.Directly from you, when you join our waitlist, make an enquiry, book an experience, complete the Registration & Waiver, book a call with us, or contact us by email, phone or message.
b.Automatically, when you visit our website.
c.From other people where necessary, for example the person who booked an experience for you, or our payment provider.
d.Where practical, we collect information directly from you. You can deal with us anonymously or by pseudonym when you are only making a general enquiry, but we need your real name to take a booking.
4. Why We Collect, Use and Share It
We collect, hold, use and share personal information to:
a.run bookings and your participation in our experiences;
b.keep you safe, and manage emergency and medical situations;
c.send you details, logistics and updates about your experience;
d.respond to your enquiries and tell you about our services;
e.send you marketing, if you have agreed (see clause 8);
f.improve our experiences and our website;
g.handle insurance, claims and disputes; and
h.meet our legal obligations.
5. Health and Other Sensitive Information
a.Health information is sensitive. We collect it only with your consent, and only so that we can run an experience safely.
b.We share it only with the staff and facilitators who need it to keep you safe, with emergency services and medical providers in an emergency, with our insurer or lawyers if there is an incident or claim, or where the law requires.
c.We do not use health information for marketing.
d.You can choose not to give us health information, but we may not be able to let you take part safely.
6. Who We Share Information With
a.Our staff, facilitators and contractors who help deliver an experience.
b.Service providers who help us operate, such as website hosting, forms, email, online scheduling, document storage and payment processing. These currently include Netlify, Formspree, Jotform, Calendly, Stripe and Google.
c.Our insurers, lawyers and professional advisers, where needed.
d.Government, regulators and emergency services, where required or authorised by law.
e.Another participant, but only what you choose to share, for example if you join a group chat for your experience.
f.A buyer, if our business is ever sold, on the same terms as this policy.
g.We do not sell your personal information.
7. Overseas Disclosure
a.Some of our service providers store or process information outside Australia, mainly in the United States, and possibly in other countries where those providers operate.
b.We take reasonable steps to make sure they handle your information in a way that is consistent with Australian privacy law, including by using reputable providers that have their own privacy and security commitments.
8. Marketing
a.We send marketing only if you have signed up (for example to our waitlist or newsletter) or have otherwise agreed.
b.Every marketing message includes an unsubscribe link. You can also opt out by emailing gday@bushpig.com.au. We will action requests within 5 business days.
c.Opting out of marketing does not stop messages about a booking you have made.
9. Photos and Video
a.We use photos, video and audio of you for marketing and internal communications only if you have opted in on your Registration & Waiver. Opting in is optional and does not affect your booking.
b.Where you have opted in, we may use the material on our website, on social media and in promotional materials.
c.You can withdraw consent for future use at any time by emailing gday@bushpig.com.au. We will stop using your image in future material and remove it from our own channels where practical, but we cannot recall material that has already been shared publicly by others.
10. Our Website
a.Our website is hosted by Netlify, our forms are processed by Formspree, and our fonts are loaded from Google Fonts. These providers may receive technical information such as your IP address.
b.If we add analytics or advertising tools (such as Meta or Google), we will update this policy to say what they collect.
c.Our website and communications link to other services, such as Instagram, Spotify, Calendly and Stripe. Their own privacy policies apply to what they collect.
11. Security and How Long We Keep Information
a.We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include limiting access to people who need it, using password-protected systems and using reputable providers.
b.No method of storage or transmission is completely secure, but we work to keep your information safe.
c.We keep personal information only as long as we need it:
i.signed Registration & Waivers and incident records: up to 7 years after the experience, in case of a claim;
ii.other health, dietary and emergency contact details: deleted or de-identified within 12 months after the experience, unless needed for an incident or claim;
iii.booking and payment records: as required by tax and company law, generally 5 to 7 years; and
iv.marketing details: until you unsubscribe or ask us to delete them.
d.When we no longer need personal information, we destroy or de-identify it, unless the law requires us to keep it.
12. Data Breaches
a.If there is a data breach that is likely to result in serious harm, we will act quickly to contain it, and we will notify affected people and the Office of the Australian Information Commissioner (OAIC) as the law requires.
13. Accessing and Correcting Your Information
a.You can ask to see, correct or update the personal information we hold about you by emailing gday@bushpig.com.au.
b.We may need to check your identity first. We will respond within 30 days, and we do not charge for making a request.
c.In limited cases the law allows us to refuse or restrict access. If we do, we will tell you why in writing.
14. Children
a.Our experiences are for people aged 18 and over, and we do not knowingly collect personal information from anyone under 18. If you think we have, please email us and we will delete it.
15. Complaints and Contact
a.If you have a question, concern or complaint about how we handle your personal information, email gday@bushpig.com.au. We will aim to respond within 30 days.
b.If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992 (GPO Box 5288, Sydney NSW 2001).
c.For complaints about health information, you can also contact the Information and Privacy Commission NSW at www.ipc.nsw.gov.au.
16. Changes to This Policy
a.We may update this policy from time to time. The latest version is always at bushpig.com.au/privacy, with the date it was last updated.